Driver Support
As Borlease, we do not only rent a car. In addition, we are always with you against any problem that you, our valuable users, may experience. These problems may include damage, accidents, malfunctions, tire replacement, as well as periodic maintenance and vehicle return. In general, we have expert teammates at every step of our service, which we call driver support.
Fast and Effective Support in Case of Damage and Accident
While driving, you may face damage and accidents in unexpected moments. It is extremely important that you know what to do in case of damage and accident that may occur while driving the vehicle you are renting.
In case of damage and accident, you must first act calmly without panicking. If you do not have any health problems, you can start by taking photos of the accident site. You can then contact us to find out what you need to do. You can also fill out the Traffic Accident / Damage form before contacting us.
Your Professional Solution Partner for Your Malfunctions
Even if the vehicles are checked periodically, you may face unexpected malfunctions. In the event that your rental vehicle fails, you can fill out the Vehicle Malfunction form. After filling out the form, our expert team will contact you quickly. After this point, our expert teammates inform you of the solution they deem appropriate and offer a professional solution without victimizing you.
The Easiest Way to Change and Maintain Tires
It is extremely important that the tires are well-maintained as the only point where the vehicles come into contact with the asphalt is the tires. When you rent a car, it is necessary to maintain the tire and replace it if necessary against adverse conditions such as tire bursting and landing. In addition to these, winter tires or all-season tires must be used seasonally, so vehicle tires must be changed in the same way.
In order to have a safe driving experience, you should use appropriate tires during seasonal passes. To do this, you can fill out the Tire Request form.
Safe Driving Experience with Periodic Maintenance and Inspections
It is extremely important that the periodic maintenance of the vehicles is not neglected and delayed. Periodically maintained vehicles provide a better driving experience as well as keeping safety at a high level. In addition, thanks to periodic maintenance, the problems that may occur during use are minimized.
You should not neglect periodic maintenance and checks, especially in long-term car rental operations. For this, you can fill out our Periodic Maintenance form.
Precise and Fast Service for Vehicle Returns
During the return of the rental car, various problems may sometimes be encountered. Even if various problems arise, as Borlease, we serve our valued users in a sensitive and fast way without victimizing them. You will not have any problems in your rental car return transactions with our operations teams and colleagues who are experts in their fields. You can contact us for more information about the vehicle return process.