FAQ

Maintenance, Repair and Tire

Your vehicle's maintenance interval should be done within a mileage or timeframe specified by the manufacturer. Usually this range is between 10,000-15,000 km or 1 year (whichever comes first). Only by looking at your vehicle's operating instructions and documentation can you reach the correct maintenance interval.

There is a mileage or timeframe recommended by the manufacturer for changing the oil in your car. Usually this range is between 5,000-10,000 km or 6 months to 1 year. However, you can find the correct oil change interval by consulting your vehicle's operating instructions and documentation.

Make sure your tires are properly inflated. The air pressure of the tires must be in accordance with the values ​​specified in the operating instructions of your vehicle. Also, regularly inspect your tires and check them for wear, cuts or other signs of damage. Rotating and balancing your tires at regular intervals will extend the life of your tires.

The life of your vehicle's battery may vary depending on the type of battery used, frequency of use and other factors. Typically, the vehicle's battery is replaced every 3-5 years. However, you can find the correct battery replacement interval by consulting your vehicle's operating instructions and documentation. Also, before using your vehicle, make sure that all electronic devices are turned off and that the vehicle is operating properly.

Accident and Damage

The incident related to the damage should be reported to the Borlease communication line on 0216 510 43 13 as soon as possible.

Moreover; Completely filled and signed Accident Detection Report containing the information of all vehicles involved in the accident, crime scene photos, driver's license, license and traffic policy photocopies of all vehicles and drivers involved in the accident must be supplied in full. Otherwise, Borlease Automotive cannot be held responsible for the expenses arising from the incomplete or incorrect declaration of the accident and the damage, the non-declaration, the failure to deliver the official reports to Borlease Otomotiv or the authorized institution.

Vehicle Delivery/Return

The person authorized to receive the vehicle on behalf of the Tenant can take delivery of the vehicle with a notification written on the letterhead of the Tenant company stating that he is authorized to take the vehicles in question.

The returned vehicle must be delivered to the point notified by Borlease within working hours (09:00 - 18:00). For details about vehicle delivery, you can contact us at 0216 510 43 13 or at [email protected].

Rental Conditions

For your fleet rental transactions, you can contact our sales representatives by calling 0216 510 43 13 or you can make a request by filling out the rental forums on our website.

Insurance, Penalty and HGS

The General Directorate of Highways announced that the OGS, which has been in use since 1999, will be removed from use as of 31.03.2022.

Substitute Vehicle

In case the transaction exceeds the period specified in the contract, the equivalent spare vehicle will be delivered.