Vehicle malfunctions can occur at unexpected times. When you rent a car, the car may also malfunction. Because even if the vehicles are checked periodically, you may face unexpected malfunctions.
Even if rental car breakdowns are annoying for the driver, if you rent a car from a professional car rental company, you will not be a victim. Therefore, customer support is extremely important in rental vehicle malfunctions.
In case of a breakdown in your rental car, we are with you
As Borlease, we are always with you in case of a malfunction in the vehicle you rent from us. You may encounter unexpected malfunctions while driving a rental car. In the event of a malfunction, we provide you with the necessary support 24/7, depending on the condition of the malfunction.
As Borlease, we provide you with the necessary support for fault resolution. If the malfunction is serious, we also have the service of providing a replacement vehicle according to your car rental agreement.
What to Do in Case of Malfunction
It is extremely important to know what to do in case of malfunction. Otherwise, a simple malfunction can lead to serious problems. What to do in case of malfunction is as follows;
- If the malfunction occurred while driving, you must move your vehicle safely to the side of the road.
- If you notice the malfunction before moving, you should contact the authorized persons in the relevant unit. You can correct the malfunction and ensure driving and vehicle safety by acting in accordance with the directives of the authorized person.
- If the fault cannot be rectified, you should not move your vehicle from its place. In such a case, you can benefit from our road / help / support service by using our communication service.
The recommended precautions in case of malfunction are as follows. It will be healthier for you to follow these precautions in order not to face extra costs.
Extra Costs and Remedies Caused by Rental Vehicle Malfunctions
Which party will cover the repair costs of the rental vehicle is included in the contract between the parties. Therefore, people who rent a car should read the contracts carefully.
Contracts may also include certain limitations related to vehicle malfunctions. For example; "The cost of vehicle malfunction up to 3,000 TL will be covered by the car rental company." It could be something like a substance.
In addition, different articles related to rental vehicle fault maintenance may also be included in the contracts. Therefore, in order to have a smooth rental car experience, you should take advantage of professional companies and read the contract carefully. At this point, we are at your service as Borlease. You can contact us for more detailed information.
Customer Satisfaction Guarantee in the Malfunction Resolution Process
As Borlease, we prioritize customer satisfaction in the fault resolution process in the car rental sector, which we have been serving for many years. We do not victimize our customers thanks to the different solutions we offer to our customers.
Some of our solutions include road / assistance / support and the possibility of a replacement vehicle. In addition, we have a customer support line that you can reach 24/7 against simple malfunctions. In the event of a possible malfunction, you can connect to our customer support line and get through the troubleshooting process without the victim.